Customer Reactivation & Review Management
Reach past customers with relevant service reminders and request reviews systematically after completed jobs, so repeat business and your reputation grow together.
The Business Problem
Most small businesses have past customers they never reach out to again, and happy customers are rarely asked for reviews. Without a system for reactivation and review requests, repeat business slips away and a strong public reputation goes unbuilt.
How It Works
- 1Your customer list is organized within Billy SmartOS with service history and contact details.
- 2Reactivation campaigns reach past customers with relevant, seasonal, or service-based reminders.
- 3After a job is marked complete, a review request is sent to the customer automatically.
- 4Reviews are monitored and responses managed from one central view.
- 5Follow-up continues with customers who haven't yet left a review, without being intrusive.
What the Customer Receives
- Organized customer list with service history and contact details
- Approved reactivation campaign messaging and schedule
- Automated review request triggered after completed jobs
- Review monitoring and response management from one dashboard
- Customer consent and preference settings respected throughout
Setup Requirements
- Customer list review and cleanup within Billy SmartOS
- Approval of reactivation messaging and campaign timing
- Approval of review request messaging and trigger conditions
- Review of consent, unsubscribe, and contact preferences before activation
Monthly Service Scope
Reactivation campaigns and review requests operate on approved schedules. Additional campaigns, complex audience segmentation, and ongoing response management are available as separate quoted services. Message volume and AI usage are tracked per campaign.
Service Pricing & Terms
Reactivation and review management are configured per business based on customer list size and campaign frequency. Additional campaigns and custom audience targeting are quoted separately. A clear proposal is provided before activation.
Frequently Asked Questions
Will every customer get a review request?
Review requests are triggered after a job is marked complete, and customers who have opted out or requested not to be contacted are respected. You control the trigger conditions before activation.
How often are reactivation campaigns sent?
Campaign timing and frequency are set based on your approval, considering your customer base and the services you offer. You review the schedule before any campaign is activated.
Can I respond to reviews through the system?
Yes. Reviews are monitored in one central view so you can respond and manage your reputation without checking multiple platforms separately.