Privacy Policy

We collect information you provide directly to us, including:

• Inquiry and contact form submissions: name, business name, email address, optional telephone number, website (if provided), interested package, and your description of the problem you want solved.
• Support request submissions: customer name, email, business name, request category, and description of the request.
• Account and billing information collected when you become a customer, as needed to set up and maintain your access.

We may also collect standard technical information automatically, such as browser type, pages visited, and approximate location, through cookies and similar technologies.

We use the information we collect to:

• Respond to inquiries and support requests.
• Route and manage sales opportunities in our CRM.
• Set up, configure, and maintain customer accounts and services.
• Send service-related communications, confirmations, and reminders.
• Improve our website, services, and customer experience.
• Comply with legal obligations.

Where applicable privacy law requires a legal basis, we process your information based on your consent, to take steps at your request before entering a service agreement, to perform a contract with you, and for our legitimate business interests in operating and improving our services.

SMS text messaging is optional. You will not be enrolled in SMS merely by providing a telephone number; recurring automated SMS is sent only when you provide your mobile number and affirmatively opt in by checking the SMS consent box on our form.

By opting in, you consent to receive recurring automated SMS text messages from Billy & Associates Inc. and Billy SmartOS at the mobile number you provide. Message types may include appointment confirmations and reminders, inquiry follow-up, review requests, and service-related notifications. Message frequency varies. Message and data rates may apply.

You may opt out of SMS at any time by replying STOP to any message. For assistance, reply HELP or contact us at 225-307-3254. We will honor opt-out, unsubscribe, and do-not-disturb settings. We do not share your mobile number for third-party marketing.

SMS is delivered through third-party messaging providers whose terms, availability, and applicable charges apply. Carriers may verify message-sending businesses, and our program information is available on request. We do not send SMS in violation of applicable law, including A2DNC and 10DLC requirements where applicable.

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings, but disabling them may affect some site functionality.

We do not sell your personal information. We share information only as necessary to operate our services, including with the platform providers and third-party tools that host our website, CRM, forms, calendars, email, and messaging features.

Some third-party services (such as phone, text, email delivery, payment processing, and AI tools) may carry additional charges and have their own privacy practices. Applicable charges are disclosed before activation. We may also disclose information when required by law or to protect our rights.

We retain inquiry and contact information for as long as needed to respond to your request and manage our business relationship, and customer information for the duration of the service relationship plus any period required for recordkeeping. You may request deletion of your information subject to legal retention requirements.

We take reasonable measures to protect your information using administrative, technical, and physical safeguards. No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent for processing based on consent.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at 225-307-3254. We will respond within a reasonable timeframe and as required by applicable law.

Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.

We may update this Privacy Policy from time to time. We will update the “Last updated” date above when we do. Material changes will be posted on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy questions or requests, contact Billy & Associates Inc. at 301 Main St, Suite 2200, Baton Rouge, LA 70825, or call 225-307-3254.