Billy SmartOS for Auto Glass & Windshield Repair
Capture quote requests online, follow up with prospects automatically, and turn more calls into booked jobs.
The Business Problem
Auto glass customers often shop around quickly. They submit a quote request on one website, then keep searching if they don't hear back right away. Missed calls during drives between jobs and slow quote follow-up mean lost work every week.
How It Works
- 1A customer visits your website and completes a short quote request form with their vehicle and damage details.
- 2Billy SmartOS logs the inquiry instantly and can send an immediate acknowledgment so the customer knows they have been heard.
- 3The lead appears in your sales pipeline with vehicle, location, and service notes attached.
- 4Automated follow-up reaches out if the customer has not booked, keeping your business top of mind instead of a competitor's.
- 5When the job is complete, a review request is sent to encourage feedback from satisfied customers.
What Billy SmartOS Can Do for This Industry
Quote Request Forms
Capture vehicle make, model, year, damage type, and location in a structured online form.
Lead Pipeline
Track every quote from first inquiry to scheduled repair in one organized view.
Automated Follow-Up
Send timely check-ins to prospects who haven't booked yet.
Missed-Call Text-Back
Automatically text customers back when you can't answer while on the road.
Review Requests
Ask for reviews after completed jobs to build your reputation.
Appointment Booking
Let customers request mobile or in-shop appointments based on your availability.
Setup Requirements
- Business details, service area, and standard service descriptions
- Approved quote questions and response guidelines
- Connected booking calendar with your availability
- Review of follow-up messaging before activation
Frequently Asked Questions
Can the system collect vehicle and damage details?
Yes. Your quote form is configured to capture the specific information you need, such as vehicle make, model, year, and a description of the damage.
Will customers know I received their request?
An acknowledgment can be sent automatically when a form is submitted, confirming that their request was received and will be reviewed.
Do I have to follow up manually with every lead?
No. Automated follow-up sequences can reach out on your behalf, and you can step in personally whenever a conversation needs your attention.